Help

Answers to the questions people ask most. If yours is not here, write to us at the bottom of this page.

Signing in

There is no password. Enter your email and we send you a six-digit code that works for ten minutes. The same email signs you in to an existing account or creates a new one.

No code? Check your spam folder, make sure the address is spelled correctly, and ask for a new code after 30 seconds.

Finding art

Tap a pin on the map to see the artwork, who made it, and where it stands. Use the filters to show only certain types of art or certain neighborhoods.

Building a walk

Choose “Add to walk” on any artwork and the walk builder opens. Add more stops, drag them into the order you want, and set a start or end point if you like. Art Maps draws the walking route with its distance and time. A walk can have up to 25 stops.

Sign in to save a walk and get a link to share it. You can also send the route to Google Maps or Apple Maps to walk it there.

Checking in

When you are standing at an artwork, choose “I was here”. Your browser asks for your location to confirm you are within 150 metres of the piece. We keep which artwork you visited and when, never your coordinates.

If it says you are too far away, give your location a moment to settle and try again. Location is more accurate outdoors and away from tall buildings.

Postcards

Any artwork you have checked in at can become a postcard. Keep it in your collection or give it to a friend.

Adding an artwork

Know a piece that is missing? Submit it with a photograph you took and the place it stands. Every submission is reviewed before it appears, so read the submission guidelines first.

Your account

In your account you can change your display name and home base, switch between miles and kilometres, and choose whether your check-ins, favorites, and walks show on your profile.

You can delete your account there too. That removes your profile, check-ins, favorites, walks, postcards, and messages. Artworks you submitted stay on the map, credited to a retired account. See the privacy policy for what we store.

Reporting a problem

To report a comment, a message, or an account, use the report option in the Art Maps app, or tell us below. If an artwork’s details are wrong, such as the artist or where it stands, say which piece and what should change.

Still need help?

Write to us here and we will reply by email.